Am I able to get a Bank cheque?
We no longer offer bank cheques. Please contact us to discuss other payment options.
Can I deposit a cheque into my account?
We no longer accept cheques in branch or via post. However, you can deposit cheques at all Australia Post offices that offer Bank@Post.
Why is my member number not being accepted in digital banking?
The most likely reason is that you have typed your member number incorrectly. Make sure that you’re entering your details correctly and have the ‘num lock’ key enabled on your key board. Another reas…
How can I personalise my dashboard?
You can personalise your dashboard by selecting your preferred accounts to feature in your ‘Accounts Summary’ section. To select your preferred accounts: Go to 'My details and Settings' on the left-h…
How do I set up SMS Alerts?
You are able to select to receive SMS alerts related to your bank account such as when your credit card payment is due, when your account balance falls below an amount, etc. To set up SMS alerts, log…
How do I update my contact details?
You can update your contact details via digital banking under My Details > Edit. Alternatively, you can contact us on 1300 13 23 28 to update your details.
What is a one-time-passcode (OTP)?
A one-term-passcode (OTP) is a secondary authentication process which is used to confirm your identity and help keep your accounts and information secure. Generally we'll provide an OTP when you are…
Can I access digital banking overseas?
Yes, as long as you have internet access and remember your member number and password/passcode, you can access our Internet Banking and/or Mobile Banking app from anywhere in the world. Note: we are…
Why do I need a Secret Question for digital banking?
This will allow you to be identified when you call our contact centre, visit us in branch, if you have forgotten or if you would like to change your password for Internet Banking. It is also used whe…
What should I do if the account number field doesn't accept the full number?
If the account number you’re entering is too long for the field and begins with zeros, try removing the leading zeros and then double-check that the details are still correct. If you’re unsure, confi…
Which ATMs can I use for free?
You can use the ATM at most major banks for free including ANZ, Commonwealth Bank, NAB and Westpac plus more. Visit www.finder.com.au/australian-bank-atm-fees-charges for list of all providers. If yo…
Why is my account dormant?
If you do not use your everyday or savings account for 24 months, it will be either: closed if it has a zero balance, or. made dormant if it has money in it. Dormant accounts Dormant accounts are sub…
What should I do if I'm being deployed overseas?
We understand when being deployed overseas there's a lot to organise. To ensure everything continues to work smoothly while away you should consider the following things: Set up regular payments or c…
What is an authorised signatory?
You can authorise us to allow another person to access and operate your account/s including a power of attorney. An authorised signatory: will have access and control over the account, including a Vi…
What happens if the ID verification online fails?
If your online identity verification fails, we can still open the account for you to deposit funds. You will need to provide us certified copies of the identification documents required. Click here f…
