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Digital Banking
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I can't log into the Mobile Banking app?
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Confirmation of Payee
Will others be able to see my name through Confirmation of Payee?
Can I opt out of having my name displayed to others?
Will Confirmation of Payee prevent my payment from going through?
Can I still make the payment whatever the match outcome?
How does Confirmation of Payee work?
What should I do if the account number field doesn't accept the full number?
I am trying to pay someone and am getting a "no match" outcome. What should I do?
What is Confirmation of Payee?
Xero Integration
Does the Bank feed sync historical data?
How often does the Bank feed get synced?
How do I reconcile the synced transactions?
What do I do if the Bank feed fails?
Who will be able to see or manage my Xero connection?
Why do I need a Secret Question for digital banking?
What is a one-time-passcode (OTP)?
How do I set up SMS Alerts?
How do I update my contact details?
Can I access digital banking overseas?
How can I personalise my dashboard?
Why is my member number not being accepted in digital banking?
Open Accounts
How do I open a bank account?
What ID is required to open an account?
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Can I authorise someone else to operate my accounts?
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Send & Receive Money
What is the BSB for Australian Military Bank?
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Visa Card
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What is the payment limit to tap with Visa payWave?
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Can I get cash out using Visa payWave?
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What do I do if my Visa card is lost or stolen?
Everyday and Savings Accounts
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Who can open an Online Saver account?
Can I pay bills from my Online Saver?
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Kids Accounts
Can I open a Military Kids account for my child?
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Relationship Rewards
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Term Deposits
What happens at the end of my term deposit term?
Can I withdraw from my term deposit early?
What's the difference between Investment Plus and Income Plus term deposits?
Can I fund a new term deposit from an account with another bank?
Home Loans
Can we apply for a joint home loan?
What happens if I'm deployed and cannot sign loan documents?
Can I choose how often I make repayments?
Which home loans offer an offset account?
Can I make extra payments on my home loan?
Can I redraw money from my home loan?
Is there a penalty for paying out my fixed rate home loan early?
How can I find my current home loan interest rate?
How do I change my home loan repayment amount?
How long do I have to build my home with a construction home loan?
What happens with my construction home loan after my house is built?
How do the progressive draw downs work for my construction home loan?
Credit Cards
What is the interest free period?
What is a cash advance?
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How can I change my credit card limit?
Can I add additional cardholders to my Visa Credit card?
How do I cancel a reoccurring Visa credit card payment?
What are my Visa Credit card repayments?
Car Loans
Can I choose my repayment frequency for car loans?
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Can I redraw extra repayments from my car loan?
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Personal Loans
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Green Loans
Insurance
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Home Insurance
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What is the difference between General, Valuable, and Portable Contents.
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Barracks Insurance
How do I make a barracks insurance claim?
Do you offer flexible barracks insurance premium payment options?
How do I update the details on my barracks insurance policy?
How long can I be covered under Barracks Insurance when I’m deployed?
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If my belongings are damaged, will they be replaced with new items?
Landlord Insurance
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Superannuation & Retirement
What does ‘Capital Guaranteed’ mean?
How do I access my Capital Guaranteed Super / Pension account?
Is there a minimum balance for Capital Guaranteed Super account?
Can I choose fixed term investment option for Capital Guaranteed Super account?
Is there a minimum balance for a Capital Guaranteed Pension account?
Can I choose fixed term investment option for Capital Guaranteed Pension account?
Do you offer deposit accounts for SMSFs?
Can anybody open a DIY Super Saver account?
How do I qualify for a Pension Access account?
About Us
Confirmation of Payee
Will others be able to see my name through Confirmation of Payee?
Yes. Your name is only shown to the person making the payment if the details they provide either match, or are very similar to your account information. If the details don’t match, your name won’t ap…
Can I opt out of having my name displayed to others?
Yes. Eligible Australian Military Bank members can request to opt out of Confirmation of Payee. If you choose to opt out, your account name and the match result will not be shown to payers, which may…
Will Confirmation of Payee prevent my payment from going through?
No. Payments will only be stopped if the recipient’s account has been closed or there is no account found. However, we recommend reviewing the Confirmation of Payee result carefully before continuing…
Can I still make the payment whatever the match outcome?
Yes, payments will only be blocked if the result shows “Account not active” or “No account found”, meaning the account has been closed. Otherwise, you can still proceed. However we strongly recommend…
How does Confirmation of Payee work?
When you make a payment using a BSB and account number for the first time, set up a new payee, or update an existing payee’s details in your online banking, the system will automatically run a Confir…
What should I do if the account number field doesn't accept the full number?
If the account number you’re entering is too long for the field and begins with zeros, try removing the leading zeros and then double-check that the details are still correct. If you’re unsure, confi…
I am trying to pay someone and am getting a "no match" outcome. What should I do?
Double-check the account name, BSB and account number with the person or business you’re paying to confirm they’re correct. It’s also important to stay alert to scams as mistaken or fraudulent paymen…
What is Confirmation of Payee?
Confirmation of Payee is an industry-wide service designed to help reduce fraud and mistaken payments. It works for domestic transfers within Australia made using a BSB and account number. When you e…
