What do I do if I've made a payment to the wrong person?

Jasmine Shillington Updated by Jasmine Shillington

If you make a mistake when making a payment via digital banking (such as an internal or external transfer or a BPAY payment), you should contact us immediately on 1300 13 23 28. We also recommend you contact the merchant or the recipient (if you know who it was) to see if they can return the payment to you.

If you are not able to identify the recipient, the ePayments Code may allow us to attempt to recover the mistaken payment.

Mistaken payment means a payment by a user through a pay anyone banking facility and processed by a financial institution when funds are paid into the account of an unintended recipient because the user enters or selects a Bank/State/Branch (BSB) number and/or identifier that does not belong to the named and/or intended recipient as a result of: ­

  • the user’s error, or ­
  • the user being advised of the wrong BSB number and/or identifier.

Mistaken payments do not cover situations in which the user transfers funds to the recipient as a result of a scam.

Refer to our Account and Access Facility Terms and Conditions for more details.

For us to investigate, the first step is to complete and return the appropriate form below available at australianmilitarybank.com.au/forms:

  • Electronic Transaction Query
  • Card Transaction Query.

How did we do?

What do I do if there's been fraudulent transaction on my account?

I can't log into the App?

Contact