I can't log into the App?

Jasmine Shillington Updated by Jasmine Shillington

If you are having an issue logging into the Mobile Banking app, we recommend the following steps:

  1. Check you are using the latest version of the app. You can check this by visiting your app store and seeing if any updates are pending.
  2. Uninstall and reinstall the app. If you have the latest version of the app, sometimes there can be an issue in the background causing the app to not work as it should. Therefore, we recommend uninstalling the app (by deleting it), turn off your phone & turn it back on and then reinstall the app.

If this doesn't work, please call us on 1300 13 23 28 or visit your local branch and one of our team members will assist you.

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