What do I do if I've made a payment to the wrong person?

Jasmine Shillington Updated by Jasmine Shillington

If you make a mistake when making a payment via digital banking (such as an internal or external transfer or a BPAY payment), you should contact us immediately on 1300 13 23 28.

The ePayments Code may allow us to attempt to recover the mistaken payment.

Mistaken payment means a payment by a user through a pay anyone banking facility and processed by a financial institution when funds are paid into the account of an unintended recipient because the user enters or selects a Bank/State/Branch (BSB) number and/or identifier that does not belong to the named and/or intended recipient as a result of: ­

  • the user’s error, or ­
  • the user being advised of the wrong BSB number and/or identifier.

Mistaken payments do not cover situations in which the user transfers funds to the recipient as a result of a scam.

Refer to our Account and Access Facility Terms and Conditions for more details.

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