How do I get help while travelling?

Jasmine Shillington Updated by Jasmine Shillington

If you need urgent help, you can call our Emergency Assistance 24/7 such as:  

  • Finding a medical facility and/or a doctor who speaks English  
  • Pay medical bills (if your claim is approved)  
  • Replace lost your passports, travel documents or credit cards  
  • Legal help or help getting home 

 

Calling from Australia 

  • 1300 889 137  

 

Calling from overseas 

Depending on which location you are in while travelling, call the following numbers: 

  • New Zealand: 0800 600 702  
  • United Kingdom: 0800 001 5068  
  • USA: 833 462 8181  
  • Canada: 1833 511 9289  
  • Any other country: +61 2 8907 5221  

 

When you call, have your Travel Insurance policy number handy and a phone number the team can call you back on.

How did we do?

Does CGU Travel Insurance cover cruises?

Can I cancel my travel insurance policy for a refund?

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