How do I change my Visa card PIN?

Jasmine Shillington Updated by Jasmine Shillington

If you’ve forgotten your PIN or just want to choose a new one, you can change it via digital banking following the instructions below:

Internet Banking

Mobile Banking App

  1. Log in
  2. View your existing cards on the right-hand side
  3. Click 'Change PIN'
  4. Request to send the OTP via SMS, email or landline
  5. Enter the OTP then verify
  6. Set your new card PIN and continue
  7. Retype your new PIN and submit
  8. You will then receive confirmation your new PIN has been changed

  1. Log in
  2. Tap the 'Manage Cards' menu at the bottom
  3. Swipe to the preferred card you would like to change the PIN
  4. Tap 'Change Pin' at the bottom
  5. Enter your new PIN
  6. Re-enter the new PIN
  7. Request to send the OTP via SMS or email
  8. Enter the OTP
  9. You will then receive confirmation your new PIN has been changed

If you need any help, please call us on 1300 13 23 28 (Monday to Friday, 8am - 6pm and Saturday 9am - 12pm, Sydney time).

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