Visa Card
How do I set a secure PIN?
When setting a PIN for your Visa Debit and/or Credit card, make sure you don't choose a number that’s easy for someone to guess. Avoid repeating characters (like 9999) or digits in sequence (like 123…
How do I change my Visa card PIN?
If you’ve forgotten your PIN or just want to choose a new one, you can change it via digital banking following the instructions below: Internet Banking Mobile Banking App Log in. View your existing c…
How do I add my Visa card to my Digital Wallet?
Our Visa cards are compatible with Apple Pay, Google Pay, Samsung Pay and Garmin Pay. The instructions are slightly different depending on your preferred digital wallet. Our Mobile Banking App The ea…
What is Visa payWave?
Visa payWave is Visa's contactless payment solution. It allows you to tap your physical card to pay for your purchases. You will only need to enter your PIN if the purchase is over $100.
What is the payment limit to tap with Visa payWave?
You can make purchases up to $100 by tapping your Visa Debit card with Visa payWave card without using your PIN. For purchases over $100, you will be required to enter your PIN to complete the transa…
Can I pay my bills with my Visa Debit card?
Yes. You can provide your Visa Debit card details (e.g. card number, expiry date, CCV) to a business to make a one-off or regular payment such as your Netflix subscription.
How do I cancel a recurring Visa Debit card payment?
A recurring Visa Debit card payment is when you provide your Debit card details (e.g. card number, expiry date, CCV) to a business to make regular payments such as a subscription. To cancel a payment…
Can I get cash out using Visa payWave?
No, you can’t get cash out by taping your Visa Debit card. If the merchant allows cash out (such as Coles or Woolworths), just insert your card into the terminal and select ‘EFTPOS / SAVINGS’. You wi…
Why should I select credit for point of sale transactions?
By pressing ‘CREDIT’, even with your Visa Debit card, your transaction is processed through the Visa Network. This gives you all the protection of a Visa transaction. If you are using your Visa Debit…
What do I do if my Visa card is lost or stolen?
You can report your Visa card lost or stolen several ways: Within Digital Banking You can place a temporary block on your card to stop transactions and/or organise a replacement card within the Mobil…
