Digital Banking
How do I register for our Mobile Banking app?
You will need to register for Internet Banking first as you'll need your member number plus the answer to your secret question to register for the Mobile Banking app. Click here for details. Download…
How do I register for Internet Banking?
You will need to register for Internet Banking with your member number. Visit our website australianmilitarybank.com.au and click on the red 'Log in' icon found in the top right hand corner. Click "N…
Why do I need a Secret Question for digital banking?
This will allow you to be identified when you call our contact centre, visit us in branch, if you have forgotten or if you would like to change your password for Internet Banking. It is also used whe…
What is a one-time-passcode (OTP)?
A one-term-passcode (OTP) is a secondary authentication process which is used to confirm your identity and help keep your accounts and information secure. Generally we'll provide an OTP when you are…
How do I set up SMS Alerts?
You are able to select to receive SMS alerts related to your bank account such as when your credit card payment is due, when your account balance falls below an amount, etc. To set up SMS alerts, log…
How do I update my contact details?
You can update your contact details via digital banking under My Details > Edit. Alternatively, you can call us on 1300 13 23 28 to update your details.
Can I access digital banking overseas?
Yes, as long as you have internet access and remember your member number and password/passcode, you can access our Internet Banking and/or Mobile Banking app from anywhere in the world. Note: we are…
What operating system does the Mobile Banking app support?
Our mobile banking app will work on: Apple - iOS 11 and above. Android - version 7 and above.
I can't log into the Mobile Banking app?
If you are having an issue logging into the Mobile Banking app, we recommend the following steps: Check you are using the latest version of the app. You can check this by visiting your app store and…
Can I use the Mobile Banking app on multiple devices?
Yes. You can register and use our Mobile Banking app on multiple devices, including a combination of both Android and iOS devices.
What information does the Mobile Banking app store on my phone?
Our Mobile Banking app does not store any data on your phone except for your member number and in-app preferences such as quick balance.
Can I use FaceID or my fingerprint for great security with the Mobile Banking app?
Yes, when you first register for the Mobile Banking app you'll be prompted to set-up biometrics which is either using your fingerprint or FaceID. If you choose to do so at a later time visit 'Menu',…
Can I access Internet Banking overseas?
Yes, as long as you have internet access and remember your member number and password, you can access Internet Banking from anywhere in the world.
Should I save my Internet Banking password in my browser?
No. While it may see convenient to have your browser automatically complete your member number and password, for your own financial protection we do not recommend you allow this for Internet Banking.
How long can I leave the Internet Banking site open?
Internet Banking will time out after 15 minutes of inactivity. We recommend that you never leave your Internet Banking site open if you leave your computer. Log out and log back at a later time if re…
What browsers is Internet Banking compatible with?
You can access our Internet Banking via your desktop / laptop using the following browsers: Internet Explorer 9 or above. Mozilla Firefox 51.x or above. Google Chrome version 57.x or above. Safari 11…
Why is Internet Banking not appearing?
You may have a pop-up blocker on your browser. To allow the window to appear, make sure you have allowed pop-ups from Australian Military Bank to appear in your browser settings.
What do I do if I forget my passcode or enter it incorrectly for the Mobile Banking app?
Forgotten your Passcode: If you have forgotten your passcode, just follow the "Forgot your passcode?" link on the login screen to reset it. Incorrectly entered your Passcode: You will have 3 attempts…
How do I create a passcode for the Mobile Banking app?
When you register for the Mobile Banking app, you will be requested to set a 4 digit passcode. When you select your passcode, remember security reasons we will not accept consecutive numbers like 123…
How can I personalise my dashboard?
You can personalise your dashboard by selecting your preferred accounts to feature in your ‘Accounts Summary’ section. To select your preferred accounts: Go to 'My details and Settings' on the left-h…
Why is my member number not being accepted in digital banking?
The most likely reason is that you have typed your member number incorrectly. Make sure that you’re entering your details correctly and have the ‘num lock’ key enabled on your key board. Another reas…
Why is the Internet Banking login screen not appearing?
You may have a pop-up blocker on your browser. To allow the window to appear, make sure you have allowed pop-ups from Australian Military Bank to appear in your browser settings.
How many times can I attempt to login Internet Banking?
Internet Banking will allow 3 login attempts before blocking access to your accounts. If you have forgotten your password please follow the instructions in the link 'Forgot your password?' on the log…
