Vulnerable Members

How do you help vulnerable members?

Customer or member vulnerability refers to members who are in circumstances which may result in them having a higher risk of suffering loss, damage or harm when they interact with a financial institu…

Jasmine Shillington
Updated by Jasmine Shillington

What is financial abuse?

Financial Abuse Financial abuse is a serious form of domestic and family violence or elder abuse and often involves misusing or taking control of a partner’s or family members’ money, financial resou…

Jasmine Shillington
Updated by Jasmine Shillington

What support is available if I'm in a domestic violence situation?

First and foremost you need to ensure your own safety. If you or someone you know is experiencing financial or domestic abuse contact 1800RESPECT on 1800 737 732 or visit 1800respect.org.au. Their se…

Jasmine Shillington
Updated by Jasmine Shillington

Do you accept alternative IDs to open accounts for vulnerable members?

Yes, in some exceptional cases^ such as vulnerable members, we may allow you to open an account without a photographic identity documentation or through alternative identity verification. In such cir…

Jasmine Shillington
Updated by Jasmine Shillington

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