Manage Accounts
How will I receive my account statements?
We will provide a combined quarterly statement for all your bank accounts and loans to view, download and print via digital banking. Statements are provided for the quarter ending March, June, Septem…
Do I need to let you know if I'm travelling overseas?
We recommend that you complete a Travel Notification via digital banking to let us know if you are travelling overseas. This allows us to monitor your account for any fraudulent transactions. As part…
What is a power of attorney?
A power of attorney is a legal document that authorises a trusted person to make financial and legal decisions on behalf of another. Type of power of attorney When to consider A general power of atto…
What is an authorised signatory?
An authorised signatory, is someone you allow to access and operate on your accounts on your behalf. An authorised signatory: will have access and control over the account, including a Visa Debit car…
What should I do if I'm being deployed overseas?
We understand when being deployed overseas there's a lot to organise. To ensure everything continues to work smoothly while away you should consider the following things: Set up regular payments or c…
Can I authorise someone else to operate my accounts?
Yes, you can authorise someone else (including a Power of Attorney) to operate on your Australian Military Bank accounts. To do this, you need to complete a Third Party Authority to Operate form. The…
Why is my account dormant?
If you do not use your everyday or savings account for 24 months, it will be either: closed if it has a zero balance, or. made dormant if it has money in it. Dormant accounts Dormant accounts are sub…
Can I change from one type of Everyday account to another?
Yes, you can contact us to convert your account from one type of account to another. i.e. If you currently have an Access account and want to change it to a Military Rewards account, you can. Your ac…
What happens if I don't use my account regularly?
If you do not use your everyday or savings account for 24 months, it will be either: closed if it has a zero balance, or. made dormant if it has money in it. Dormant accounts Dormant accounts are sub…
